Toyota of Tampa Bay
1101 East Fletcher Ave. Tampa, FL 33612Sales: 1-888-882-6356
- Service: 1-888-838-6833
- Parts: 1-888-874-5740
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Frequently Asked Questions
Does it matter where I have my vehicle repaired?
Yes. Anyone who appraises cars for a living can tell you that the quality of collision repair varies dramatically, and the quality of repair makes a big difference in the value of your car. The quality of repair depends on several things: (1) the skill and attention of the body tech and painter; (2) the quality of the equipment and tools; (3) the materials, paint and parts used; and (4) the overall management of the process and quality control. We have made a substantial investment all areas of quality to ensure that the repair of your vehicle is the very best possible. Remember, if your car is damaged, you have the right to choose where it is repaired. Since your car is probably your second biggest investment, choose a collision center with the very highest quality repairs.
Do you repair vehicles other than Toyotas?
Yes. We repair all makes and models of vehicles.
My insurance company recommended another shop, can I still have my vehicle repaired by you?
Yes. Some insurance companies own collision repair shops or have an incentive to refer work to a specific shop. Your vehicle is a large investment and you have a legal right to decide where it will be repaired after an accident.
What is a PRO Shop or a "Direct Repair Facility"?
Insurance companies will often establish a relationship with collision centers to streamline the repair process. We have such a relationship with several insurance companies. Essentially, it allows us to begin repairs on a vehicle without waiting for the insurance estimator to inspect the vehicle. In any event, you can decide where your vehicle is repaired whether or not the collision center is a direct repair facility.
Do you guarantee your work?
Yes. We offer a Limited Lifetime Warranty on all of our repairs for as long as you own the vehicle.
How long will it take to repair my vehicle?
We are in the top 10% of Tampa Bay collision centers with respect to on-time delivery. But the exact time of repair on your vehicle depends on some things outside of our control. Parts availability and the responsiveness of your insurance company can affect the time it takes to complete a repair. When we prepare your estimate, we will let you know based upon our years of experience how long it will take to repair your vehicle, and then we will keep in touch with you if there is a change in our original time estimate.
Here is a "rule of thumb" that we use for how long your vehicle will be in the shop - you can expect your vehicle to be in the shop for about 2 - 3 working days for every $1000 of damage. So if you have a $2000 job, you can expect your car to be in the shop for 4 - 6 working days, etc.
Do you work on vehicles that have not been in an accident?
Absolutely. If your car has been dinged up or scratched, we can repair it. Some minor cosmetic work and clean up can make you feel like you have a brand-new vehicle.
Do you use factory parts?
Yes. We prefer to use original equipment manufacturer (OEM) parts for all repairs, and we do everything within our power to maximize the use of OEM parts. You insurance company might only pay for aftermarket, rebuilt, recycled, or reconditioned parts. If you have questions, do not hesitate to discuss it with our estimator.
Do you have rental cars available?
Yes. We work with Hertz Rental Cars to provide our customers with rental cars. Whether your insurance will pay for a rental car depends upon your coverage. Check your policy or with your agent. (Even if you have "full coverage" it does not necessarily mean that you have rental car coverage.)
Yes. Anyone who appraises cars for a living can tell you that the quality of collision repair varies dramatically, and the quality of repair makes a big difference in the value of your car. The quality of repair depends on several things: (1) the skill and attention of the body tech and painter; (2) the quality of the equipment and tools; (3) the materials, paint and parts used; and (4) the overall management of the process and quality control. We have made a substantial investment all areas of quality to ensure that the repair of your vehicle is the very best possible. Remember, if your car is damaged, you have the right to choose where it is repaired. Since your car is probably your second biggest investment, choose a collision center with the very highest quality repairs.
Do you repair vehicles other than Toyotas?
Yes. We repair all makes and models of vehicles.
My insurance company recommended another shop, can I still have my vehicle repaired by you?
Yes. Some insurance companies own collision repair shops or have an incentive to refer work to a specific shop. Your vehicle is a large investment and you have a legal right to decide where it will be repaired after an accident.
What is a PRO Shop or a "Direct Repair Facility"?
Insurance companies will often establish a relationship with collision centers to streamline the repair process. We have such a relationship with several insurance companies. Essentially, it allows us to begin repairs on a vehicle without waiting for the insurance estimator to inspect the vehicle. In any event, you can decide where your vehicle is repaired whether or not the collision center is a direct repair facility.
Do you guarantee your work?
Yes. We offer a Limited Lifetime Warranty on all of our repairs for as long as you own the vehicle.
How long will it take to repair my vehicle?
We are in the top 10% of Tampa Bay collision centers with respect to on-time delivery. But the exact time of repair on your vehicle depends on some things outside of our control. Parts availability and the responsiveness of your insurance company can affect the time it takes to complete a repair. When we prepare your estimate, we will let you know based upon our years of experience how long it will take to repair your vehicle, and then we will keep in touch with you if there is a change in our original time estimate.
Here is a "rule of thumb" that we use for how long your vehicle will be in the shop - you can expect your vehicle to be in the shop for about 2 - 3 working days for every $1000 of damage. So if you have a $2000 job, you can expect your car to be in the shop for 4 - 6 working days, etc.
Do you work on vehicles that have not been in an accident?
Absolutely. If your car has been dinged up or scratched, we can repair it. Some minor cosmetic work and clean up can make you feel like you have a brand-new vehicle.
Do you use factory parts?
Yes. We prefer to use original equipment manufacturer (OEM) parts for all repairs, and we do everything within our power to maximize the use of OEM parts. You insurance company might only pay for aftermarket, rebuilt, recycled, or reconditioned parts. If you have questions, do not hesitate to discuss it with our estimator.
Do you have rental cars available?
Yes. We work with Hertz Rental Cars to provide our customers with rental cars. Whether your insurance will pay for a rental car depends upon your coverage. Check your policy or with your agent. (Even if you have "full coverage" it does not necessarily mean that you have rental car coverage.)
Website by Dealer.com
Toyota of Tampa Bay
1101 East Fletcher Ave.
Tampa,
FL
33612